Engineering & Technology - IT
Network Manager
Manager Level
Independently auditedKeeps the company's people productive and its corporate systems secure. Owns a team, its output, its hiring, and its development.
Audited package
Built, independently audited role package. Everything on this page is written for this seat.
Your Stack (Swappable)
This role works against whatever tools you already run. We list the tool categories the role operates in, never a named vendor, so you are never asked to replace a system that works.
- Observability & Monitoring
- Routing / switching platforms
- Firewalls / segmentation
- Wireless / RF
- SD-WAN / WAN / circuits
- IT Ops (RMM/Asset/Backup)
- ITSM / Service Desk
- People / budget
Deliverables
- Support resolutions and runbooks
- Access review evidence
- Asset and licence records
- IT standards and policies
Responsibilities
- Lead the network team - hire, coach, set performance standards, run the on-call rota, and grow the bench - managing 2-8 direct reports (network engineers, network operations, technicians) against observable standards for network changes, reliability, timeliness, and ownership
- Govern network architecture and the change standard - review and approve designs, changes, and configuration standards for routing / switching, WAN / LAN, wireless, segmentation, and datacenter fabric, and intervene when a design, analysis, or stakeholder alignment is not decision-ready
- Hold the capacity and utilization plan - review utilization trend across core links, circuits, and wireless, and provision ahead of the curve so capacity is a planning decision, not a 2am outage
- Lead incident response for network events as the commander - assign containment, root-cause, and follow-through with explicit deadlines and a named owner, and drive the recurring failure mode to an upstream fix rather than a repeat patch
- Own carrier, circuit, and network-hardware vendor relationships and contracts - selection recommendations, SLA enforcement, path and provider diversity, and lead-time management
- Own the network budget and refresh - build the business case for circuit capital, hardware refresh, and tooling, and sequence it against risk and end-of-life
- Set and publish network service, quality, and change standards and the escalation path when they are at risk, and keep the network monitoring tooling reliable enough that planning, escalation, and audit run on it, not on side spreadsheets or tribal knowledge
- Align IT, Security, and the workplace / datacenter teams on scope, dependencies, and decision dates before the team accepts a cross-functional commitment
The essence of this seat
The Network Manager owns the networking function and the team that runs it.
Signature move
Sort the ask: govern or do. The first move on any incoming task is to decide whether it is mine to command, approve, or plan, or the engineer's to configure - if my hands are heading for the console, I am doing my report's job and the team stops growing
What good looks like
commands rather than configures; assigns a single technical point and shields the team; runs the carrier-vs-our-gear tracks in parallel and escalates the carrier ticket immediately; owns honest business comms; makes the failover / major-incident calls while deferring the recovery-routing call to the senior engineer and any security shortcut to Security; drives a real post-incident review at the design level (mental models: "the network is judged the moment it fails," "govern the design; do not grab the console")
Decision rights
- - network architecture and change standards and design approval, change governance (peer review, window, rollback, config-backup discipline), the network capacity plan and refresh sequencing within budget, carrier / circuit day-to-day management within contract, incident command for network events, the team's hiring / coaching / performance within approved headcount, and how the network monitoring tooling and change workflow are run
Working vocabulary
What this role does
The Network Manager owns the networking function and the team that runs it. This seat is accountable for network reliability, capacity, and secure connectivity across the estate - LAN, WAN, wireless, datacenter fabric, and cloud interconnect - and delivers it by leading people and governing the design, not by sitting the CLI. The core of the job is fourfold: manage the network engineers and network-operations staff (hire, coach, set performance standards, grow the bench and the on-call rota); govern the network architecture and change standard (approve designs, set the build and change bar, hold the capacity plan); own the carrier, circuit, and network-hardware vendor relationships and contracts; and own the network budget and refresh sequencing. It is a people-management seat reporting to a Head of IT / Infrastructure or a CIO, with a team below (see subordinate-roles.md). It is not the network engineer IC who does the day-to-day routing / switching configuration (this seat governs the standard those changes are built to and leads the people who build them), not the IT Manager who runs general internal IT - end-user computing, the service desk, IT systems - for a different team, a different vendor set, and a different technical domain, not the Security team who owns the security program and accepts security risk (this seat sets connectivity and segmentation intent and partners), and not the cloud / SRE function that runs the customer-facing product network (the focus here is the internal corporate and datacenter network). Performance is visible in network uptime, latency and performance against target, and incident recurrence - so better leadership and governance produce measurable connectivity the business can feel. What separates great from average is building a network team and a design standard that keep the estate reliable without the manager in the packets: a change-governance discipline where every risky change is peer-reviewed, windowed, config-backed-up, and rollback-ready before anyone touches a device; a capacity plan that provisions circuits and links ahead of the utilization curve instead of after the saturation outage; carrier relationships managed for lead-time, SLA, and path diversity rather than lowest invoice; and engineers who are coached to a higher bar and an on-call rota that is not one hero. A mediocre manager jumps on the console during every incident and leaves the team un-grown and the architecture undocumented; a great one runs the incident as a commander, turns the recurring failure into a standard, and makes the next outage someone else's well-drilled runbook.
Best-fit customer
IT teams managing a growing estate without a growing headcount
Need more than one role?
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