Finance & Legal - Finance & Accounting
Senior Collection Specialist
Senior
Independently auditedKeeps the numbers correct, the controls intact, and the plan honest. Owns the hardest problems in the area and raises the standard of everyone around them.
Audited package
Built, independently audited role package. Everything on this page is written for this seat.
Your Stack (Swappable)
This role works against whatever tools you already run. We list the tool categories the role operates in, never a named vendor, so you are never asked to replace a system that works.
- Collections platform
- Accounting / ERP
- CRM
- Billing & Revenue Recognition
- Team Chat & Collaboration
- Revenue Analytics & Forecasting
- Legal, agency, and issue workflow
Deliverables
- Close schedules and reconciliations
- Reporting packs
- Forecast and budget models
- Variance analysis
Responsibilities
- Own aging-based portfolio prioritization within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Own customer outreach and dunning cadence within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Own promise-to-pay tracking within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Own payment-plan negotiation within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Own dispute and deduction coordination within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Own credit-hold recommendation within the delegated Senior Collection Specialist scope, with source evidence, review points, and control implications made explicit.
- Produce and maintain Collections Portfolio Prioritization, Dunning and Contact Plan, and the supporting schedules or evidence needed for review.
- Identify and resolve or escalate characteristic failures including chasing a balance that is actually a billing, application, credit, or dispute defect, an undocumented promise to pay that disappears from the forecast, escalating too late as a high-risk account deteriorates, and aggressive or inconsistent collection behavior that damages a strategic relationship or violates policy.
The essence of this seat
The Senior Collection Specialist is the senior collections individual contributor who owns a portfolio of overdue receivables, prioritizes accounts by risk and value, runs evidence-based dunning and outreach, tracks promises to pay, negotiates payment plans within policy, resolves disputes, and recommends credit holds or agency and legal escalation.
Signature move
Start by validating that the balance is due, accurately invoiced, correctly applied, undisputed or properly classified, and legally collectible before contacting the customer
What good looks like
it ranks by recovery-predictive factors rather than age or balance, validates collectibility with AR first, treats broken promises and disputes differently, and separates forecast confidence from nominal exposure
Decision rights
- - collection strategy and actions for the assigned overdue portfolio within approved policy
- - customer outreach, dunning records, promises to pay, and payment-plan administration within delegation
- - coordination and follow-through on disputes and deductions until ownership is clear
- - recommendations for credit holds, agency placement, legal recovery, reserve input, and cash forecast
Working vocabulary
What this role does
The Senior Collection Specialist is the senior collections individual contributor who owns a portfolio of overdue receivables, prioritizes accounts by risk and value, runs evidence-based dunning and outreach, tracks promises to pay, negotiates payment plans within policy, resolves disputes, and recommends credit holds or agency and legal escalation. The role works in overdue-receivables collections, aging and risk segmentation, dunning cadence, customer outreach, promise-to-pay tracking, payment plans, dispute resolution, credit-hold triggers, agency and legal referral, and cash-forecast input. Its output is not merely a completed task: it is evidence that past-due cash is recovered through disciplined, documented action that preserves valid customer relationships and escalates real credit risk before balances become losses. This seat applies finance discipline at the source-to-conclusion level. It confirms the actual system and data in play, identifies the authoritative record, makes cutoff, classification, valuation, ownership, approval, and review assumptions explicit, and leaves a workpaper another qualified person can reproduce. Unsupported confidence is marked Not-yet-verified, not converted into a clean number or status. The role stays at Senior IC altitude. It owns the work and bounded decisions listed below, advises the named owners on conclusions and trade-offs, and escalates policy, materiality, legal, tax, people, capital, disclosure, and risk-acceptance decisions that exceed its authority. Distinct from Accounts Receivable Specialist: this seat owns overdue outreach, promises, payment plans, dispute progression, and recovery strategy; Accounts Receivable Specialist owns invoice generation, cash application, aging transaction hygiene, credits, and operational AR correction. Distinct from AR, Credit and Collections Manager: this seat owns individual portfolio recovery, customer action, and supported recommendations; AR, Credit and Collections Manager owns credit policy, reserves, team leadership, DSO strategy, write-offs, and managerial approval. Distinct from Senior Manager - Collections: this seat owns senior individual portfolio ownership and execution; Senior Manager - Collections owns collections organization strategy, segmentation, staffing, agencies, tooling, and performance at scale. Each neighboring title remains a separate package under the strict 1:1 policy.
Best-fit customer
finance teams that need close, reporting, and planning work to be consistent and auditable
Need more than one role?
Buying the whole team or the complete department lowers your effective cost per role at every tier of the ladder.