Team
Customer Success
22 roles included, with the handoffs between them already defined.
Roles included
Customer Success
Customer Success Director
Director Level
The Customer Success Director owns two things that most seats split: the customer success strategy and the management system that delivers it consistently.
$124.99 once
Customer Success
Customer Success Specialist
IC / Practitioner
The Customer Success Specialist executes the customer lifecycle.
$24.99 once
Customer Success
Renewals Manager
Manager Level
The Renewals Manager runs the renewal as a governed commercial operation: they lead a team of renewals specialists, own the renewal forecast and its cadence, own the renewal playbook and standards, and answer to leadership for gross retention across a book or segment.
$74.99 once
Customer Success
Renewals Specialist
IC / Practitioner
The Renewals Specialist owns the commercial renewal motion for a book of renewals - the transaction, not the relationship.
$24.99 once
Customer Success
Customer Success Architect
IC / Practitioner
The Customer Success Architect is the technical owner of how a customer's solution is designed, adopted, and made to fit their real workflows.
$24.99 once
Customer Success
Customer Success Manager
Manager Level
The Customer Success Manager is the first management tier of a customer success organization: the front-line people manager who leads a team of 2-8 customer success ICs (specialists, enterprise and digital CSMs) and turns the retention goals handed down by a Director or Head of CS into task-level execution the team delivers.
$74.99 once
Customer Success
Digital Customer Success Manager
Manager
The Digital Customer Success Manager owns the scaled, one-to-many customer lifecycle - the digital success journeys, segmentation rules, and automated adoption and renewal interventions that reach the long tail of accounts no human CSM can carry.
$74.99 once
Customer Success
Enterprise Customer Success Manager
Manager
The Enterprise Customer Success Manager owns the post-sale relationship for a small book of large, strategic, named accounts - personally, one-to-one, and end to end.
$74.99 once
Customer Success
Principal Customer Success Architect
Senior / Lead / Staff
The Principal Customer Success Architect owns the technical-success practice for the whole organization: the methodology every architect works to, the reference-architecture library and standards they build from, the org-wide integration-risk and design bar, and the technical operating model that defines how architecture, adoption engineering, and design review are done across every team and segment.
$49.99 once
Customer Success
Principal Customer Success Manager
Manager Level
The Principal (Group) Customer Success Manager is the manager-of-managers tier of a customer success organization: the leader who takes a group of two to five customer success teams - a segment, a region, or a related cluster - and makes them run as one, through the managers who lead each team.
$74.99 once
Customer Success
Principal Enterprise Customer Success Manager
Manager
The Principal Enterprise Customer Success Manager owns the account-strategy practice across the whole customer success function - the methodology by which every enterprise account is run, and the standard of record that a CSM three segments away inherits without ever meeting this person.
$74.99 once
Customer Success
Senior Customer Success Architect
Senior / Lead / Staff
The Senior Customer Success Architect is the senior individual contributor who both takes the hardest technical solution work and raises the whole architect team's technical bar.
$49.99 once
Customer Success
Senior Customer Success Manager
Manager Level
The Senior Customer Success Manager is a senior tier of CS people leadership: a manager whose scope is larger, more strategic, or more complex than a first-line team - the segment's most valuable book run through several reps, a team led through team leads, or an early manager-of-managers span with a first-line CS Manager reporting up.
$74.99 once
Customer Success
Senior Enterprise Customer Success Manager
Manager
The Senior Enterprise Customer Success Manager is a senior individual contributor with two jobs that reinforce each other: carry the hardest, highest-stakes, most politically complex named accounts in the segment one-to-one, and set the account-strategy pattern the rest of the Customer Success team runs.
$74.99 once
Marketing
Customer Advocacy Manager
Manager Level
The Customer Advocacy Manager owns a company's customer-advocacy and reference program - the discipline of turning happy customers into a renewable, governed asset the business can draw on to sell, to build credibility, and to reach buyers through the voices they trust.
$74.99 once
Marketing
Customer Marketing Manager
Manager Level
The Customer Marketing Manager owns the customer-marketing program - how the company markets to the customers it already has, at a program-ownership level.
$74.99 once
Marketing
Principal Customer Marketing Manager
Manager Level
The Principal Customer Marketing Manager is the customer-marketing discipline's top individual contributor - the deepest practitioner in the practice of marketing to and through a company's existing customers (advocacy and references, customer lifecycle and expansion / retention marketing, customer community, executive-customer programs, and voice-of-customer), who scales the discipline through an operating model, a measurement standard, and the hardest bets rather than through a team they manage.
$74.99 once
Marketing
Senior Customer Marketing Manager
Manager Level
The Senior Customer Marketing Manager is a senior individual contributor who owns customer marketing for a strategic segment or the flagship programs - the marquee customer stories, the executive advocacy, the strategic-account references, and the customer advisory board the company most depends on - and who lifts the whole discipline through the reusable patterns, playbooks, and quality bar the other customer marketers work to, and through the mentoring they give on the craft.
$74.99 once
Customer Success
Regional VP Customer Success
VP
The Regional VP of Customer Success owns Customer Success for a geography - the region's retention number, the region's CS org, and the fit of the global operating model to the local market.
$124.99 once
Customer Success
Customer Education Lead
Lead
The Customer Education Lead owns customer education as a function: the strategy for how customers learn to succeed with the product at scale, the customer academy and certification program that carries that learning, and the business outcomes education is on the hook for - product adoption, time-to-value, and the support demand education deflects.
$49.99 once
Customer Success
Customer Success Strategy and Operations Manager
Manager
The Customer Success Operations Manager builds and operates the infrastructure the CS org runs on: the customer-health platform and its CRM integration, the data model behind the customer record, the health-score model, the segmentation and book-assignment logic, the renewal and forecast reporting, and the automated playbooks that fire a CSM's next action.
$74.99 once
Customer Success
Strategic CAE BDR
IC / Practitioner
The Strategic Corporate-Accounts BDR builds and qualifies pipeline inside existing and strategic named accounts - the pipeline, not the deal or the relationship.
$24.99 once