Department
Customer Success
30 roles included, from practitioner to executive.
- Executive & VP
- Customer Success
- Technical Support
- People & HR
- Enablement & Training
Roles included
Customer Success
Chief Customer Officer
C-Suite / Executive
The Chief Customer Officer owns the thing no single function owns: the whole customer relationship after the sale, as one company strategy.
$124.99 once
Customer Success
Customer Success Director
Director Level
The Customer Success Director owns two things that most seats split: the customer success strategy and the management system that delivers it consistently.
$124.99 once
Customer Success
Customer Success Specialist
IC / Practitioner
The Customer Success Specialist executes the customer lifecycle.
$24.99 once
Customer Success
Renewals Manager
Manager Level
The Renewals Manager runs the renewal as a governed commercial operation: they lead a team of renewals specialists, own the renewal forecast and its cadence, own the renewal playbook and standards, and answer to leadership for gross retention across a book or segment.
$74.99 once
Customer Success
Renewals Specialist
IC / Practitioner
The Renewals Specialist owns the commercial renewal motion for a book of renewals - the transaction, not the relationship.
$24.99 once
Customer Success
Technical Support Engineer
IC / Practitioner
The Technical Support Engineer is the reactive technical owner of the case in front of them: a customer reports a problem, and this seat diagnoses it, reproduces it, and drives it to a resolution or a sound workaround against a service-level clock.
$24.99 once
Customer Success
Customer Success Architect
IC / Practitioner
The Customer Success Architect is the technical owner of how a customer's solution is designed, adopted, and made to fit their real workflows.
$24.99 once
Customer Success
Customer Success Manager
Manager Level
The Customer Success Manager is the first management tier of a customer success organization: the front-line people manager who leads a team of 2-8 customer success ICs (specialists, enterprise and digital CSMs) and turns the retention goals handed down by a Director or Head of CS into task-level execution the team delivers.
$74.99 once
Customer Success
Digital Customer Success Manager
Manager
The Digital Customer Success Manager owns the scaled, one-to-many customer lifecycle - the digital success journeys, segmentation rules, and automated adoption and renewal interventions that reach the long tail of accounts no human CSM can carry.
$74.99 once
Customer Success
Enterprise Customer Success Manager
Manager
The Enterprise Customer Success Manager owns the post-sale relationship for a small book of large, strategic, named accounts - personally, one-to-one, and end to end.
$74.99 once
Customer Success
Principal Customer Success Architect
Senior / Lead / Staff
The Principal Customer Success Architect owns the technical-success practice for the whole organization: the methodology every architect works to, the reference-architecture library and standards they build from, the org-wide integration-risk and design bar, and the technical operating model that defines how architecture, adoption engineering, and design review are done across every team and segment.
$49.99 once
Customer Success
Principal Customer Success Manager
Manager Level
The Principal (Group) Customer Success Manager is the manager-of-managers tier of a customer success organization: the leader who takes a group of two to five customer success teams - a segment, a region, or a related cluster - and makes them run as one, through the managers who lead each team.
$74.99 once
Customer Success
Principal Enterprise Customer Success Manager
Manager
The Principal Enterprise Customer Success Manager owns the account-strategy practice across the whole customer success function - the methodology by which every enterprise account is run, and the standard of record that a CSM three segments away inherits without ever meeting this person.
$74.99 once
Customer Success
Senior Customer Success Architect
Senior / Lead / Staff
The Senior Customer Success Architect is the senior individual contributor who both takes the hardest technical solution work and raises the whole architect team's technical bar.
$49.99 once
Customer Success
Senior Customer Success Manager
Manager Level
The Senior Customer Success Manager is a senior tier of CS people leadership: a manager whose scope is larger, more strategic, or more complex than a first-line team - the segment's most valuable book run through several reps, a team led through team leads, or an early manager-of-managers span with a first-line CS Manager reporting up.
$74.99 once
Customer Success
Senior Enterprise Customer Success Manager
Manager
The Senior Enterprise Customer Success Manager is a senior individual contributor with two jobs that reinforce each other: carry the hardest, highest-stakes, most politically complex named accounts in the segment one-to-one, and set the account-strategy pattern the rest of the Customer Success team runs.
$74.99 once
Customer Success
VP, Customer Success
VP Level
The VP of Customer Success owns the customer success function - not a book, a team, or a single segment's operating system, but the whole thing: the multi-year direction, the global operating model across every segment and region, the total budget, the org of leaders, and the executive-team seat that answers for retention.
$124.99 once
Customer Success
Onboarding Specialist
IC / Practitioner
The Onboarding Specialist owns the customer onboarding window - the first stretch of a new customer's life, from the moment sales closes to the moment a healthy, activated account is handed to its ongoing success owner.
$24.99 once
Customer Success
Support Manager
Manager Level
The Support Manager is the first management tier of a technical support organization: the front-line people manager who leads a team of 2-8 support engineers and converts a service-level commitment into a queue that actually meets it.
$74.99 once
Customer Success
Regional VP Customer Success
VP
The Regional VP of Customer Success owns Customer Success for a geography - the region's retention number, the region's CS org, and the fit of the global operating model to the local market.
$124.99 once
Customer Success
Customer Education Lead
Lead
The Customer Education Lead owns customer education as a function: the strategy for how customers learn to succeed with the product at scale, the customer academy and certification program that carries that learning, and the business outcomes education is on the hook for - product adoption, time-to-value, and the support demand education deflects.
$49.99 once
Customer Success
Customer Success Strategy and Operations Manager
Manager
The Customer Success Operations Manager builds and operates the infrastructure the CS org runs on: the customer-health platform and its CRM integration, the data model behind the customer record, the health-score model, the segmentation and book-assignment logic, the renewal and forecast reporting, and the automated playbooks that fire a CSM's next action.
$74.99 once
Customer Success
Strategic CAE BDR
IC / Practitioner
The Strategic Corporate-Accounts BDR builds and qualifies pipeline inside existing and strategic named accounts - the pipeline, not the deal or the relationship.
$24.99 once
Customer Success
Curriculum Developer, Technical Education
IC / Practitioner
The Curriculum Developer is the build seat of a technical-education team - the individual contributor who takes an instructional design blueprint and turns it into finished, working course materials: slide decks, hands-on labs and the environments they run in, sample code and datasets, assessment items, learner handbooks, and video scripts.
$24.99 once
Customer Success
Product Training Manager
Manager
The Product Training Manager runs the product-training program: the catalog of courses and the calendar they run on, the enablement that ships with each product release, the delivery operations and scheduling that put the right session in front of the right learner, and the enablement and adoption outcomes the program exists to move.
$74.99 once
Customer Success
Senior Learning Experience Designer
Senior
The Senior Learning Experience Designer is the design authority for a customer education program - the senior individual contributor who owns the end-to-end learning experience and architects the learner's journey from novice to certified, across every modality the program uses.
$49.99 once
Customer Success
Technical Instructional Designer
IC / Practitioner
The Technical Instructional Designer is the design craft of a technical-education team: the individual contributor who takes a technical topic - a product, an API, a workflow, a platform - and turns it into something a learner can provably learn.
$24.99 once
Customer Success
Technical Instructor
IC / Practitioner
The Technical Instructor is the person who teaches - the seat that takes a designed course and authored materials and turns them into learners who can actually do the thing.
$24.99 once
Customer Success
VP, Technical Support
VP
The VP of Technical Support owns the support function as a whole: its strategy, its total budget and headcount, the leaders who run it, and the outcomes the company is measured on - CSAT, SLA attainment, cost-to-serve, and deflection at the function level, not one team's queue.
$124.99 once
Customer Success
Senior Support Strategy Manager
Manager
The Senior Support Strategy Manager owns the operating model of a multi-team support organization: how coverage is architected across teams, tiers, timezones, and channels; how demand is forecast and capacity is planned in aggregate; which channels and tools the function invests in and how load is deflected before it becomes a ticket; what the SLA, quality, and escalation policy is that every team runs to; and what the cross-team metrics and reporting program says to leadership.
$74.99 once